Our global experience combined with local expertise ensures that we can manage international projects effectively while understanding and respecting local nuances.
By choosing our consultancy for digital transformation coaching, you gain a dedicated partner committed to guiding your business through the complexities of digital change, unlocking new opportunities, and driving sustained success with the human in the center of the change.
Digital Transformation Advisory
We guide organizations through the transformative power of technology. From optimizing
operations to creating seamless customer experiences, we help businesses unlock new
opportunities, leveraging cutting-edge tools like AI, IoT, and cloud solutions.
Global Expansion Support
Expanding into new markets requires a combination of cultural understanding, operational
insight, and strategic planning. We offer tailored support to help businesses establish a solid
foundation for success in international markets.
Strategic Leadership
With experience serving on boards and as advisors, we provide visionary leadership and
actionable insights to drive your organization forward. Whether it's shaping the future roadmap
or ensuring governance excellence, we’re here to help you thrive.
We coach your board or management team to develop tailored digital transformation strategies
that align with your unique business objectives, culture, and market conditions.
We offer individualized support for your leaders. Offering one-on-one coaching for key leaders
and stakeholders to ensure personalized guidance and support throughout the transformation
journey.
Tailored Transformation Programs: We customize our transformation programs to align with
your
specific business needs and objectives, ensuring relevant and impactful results.
Long-Term Partnership: We are committed to building long-term partnerships, offering
continuous
support and guidance to ensure sustained success in customer-centricity.
Cultural Transformation: Fostering a digital-first
mindset
across the organization to ensure
widespread adoption and long-term success.
Stakeholder Engagement: Proactively engaging all
stakeholders
to ensure buy-in, reduce
resistance, and align efforts towards common goals.
Agile Methodology: Employing agile practices to ensure
rapid
iteration, flexibility, and continuous improvement throughout the transformation
process.
Innovation Hubs: Establishing innovation hubs within
your
organization to foster creativity, experimentation, and the development of new digital
capabilities.
End-to-End Process: From initial assessment and strategy development to execution and
continuous
improvement, our holistic framework covers all aspects of digital transformation.
Integrated Solutions: Ensuring all digital transformation initiatives are integrated
seamlessly
into existing processes and systems for maximum impact.
Best Practices:
Effective data ownership and governance are critical for leveraging
the full
potential of Infor’s M3 and Microsoft Dynamics 365. By adhering to the principles and rules
outlined in the Book of Rules, organizations can ensure their data is accurate, secure, and used
responsibly, ultimately driving better business outcomes.
Stakeholder Engagement:
The Book of Rules outlines the principles, rules, and
models regarding
data ownership within Infor’s M3 and Microsoft Dynamics 365. It aims to provide a comprehensive
framework for managing data responsibly, ensuring data quality, and defining clear ownership and
governance.
Utilize customer journey mapping techniques to understand and improve every touchpoint and interaction from the customer's perspective.
We employ a comprehensive framework that addresses all aspects of the technical department, including culture, processes, and technology, to ensure a thorough transformation.
Industry Experts: Our consultants are seasoned
professionals
with extensive experience in turning around technical departments across various
industries
Best Practices: Implementing proven methodologies and
best
practices that have consistently delivered results in enhancing customer-centricity.
Cross-Functional Collaboration: Foster collaboration
between
technical departments and customer-facing teams to ensure alignment and a unified
approach to
customer service.
Effective Communication Channels: Establish clear and efficient communication channels
to ensure
timely and effective responses to customer needs and feedback.
Streamlined Workflows: Identify and eliminate bottlenecks in current workflows to
enhance
efficiency and responsiveness.
Agile Practices: Adopt agile methodologies to create flexible and adaptive processes
that can
quickly respond to changing customer demands and market conditions.
Customer-Centric Training: Provide targeted training programs to develop a
customer-first
mindset among technical staff.
Skill Enhancement: Equip teams with the necessary skills and tools to better understand
and meet
customer needs.
Feedback Mechanisms: Develop and implement robust mechanisms for capturing, analyzing,
and
acting on customer feedback.
Continuous Improvement: Use customer feedback to drive continuous improvement in
products,
services, and support processes.
Specialization in Large, International Programs
Global Expertise: Extensive experience managing large-scale ERP implementations across multiple
geographies, ensuring compliance with local regulations and cultural nuances.
Scalable Solutions: Adapting our PMO and QA frameworks to meet the unique demands of large,
complex international projects.
Change Management and Training
Effective Change Management: Implementing robust change management strategies to ensure smooth transitions and high user adoption rates.
Comprehensive Training Programs: Providing tailored training programs to equip teams with the necessary skills and knowledge to effectively utilize the new digital landscape.
